·         Taking bookings, entering them into the system and ensuring confirmation is sent to the guest

• Controlling the room revenue and yield
• Updating the website with changing room rates and availability
• Assist the Front of House Manager in ensuring the rooms are sold at the most efficient rate in order to increase profit and capacity
• Cover the Reception desk if required
• Ensure that the Reservations database is updated, actioned daily and utilised for all live enquiries
• Be fully conversant with facilities, services and promotions offered by the hotel and where appropriate offer this information to the guest in line with the hotels 4 red star standards
• Ensure all service standards are maintained throughout the Reservations operation
• Promote the hotel to enhance guest satisfaction
• Maintain financial awareness and understanding of how the role impacts on the hotels profit and loss account and the companies business as a whole
• Sending out group contracts for block bookings
• Managing booking deposits – making sure they are in on time and any unconfirmed bookings are released.  
• Ensuring as much relevant information is inputted to a reservation as possible